Leitzmann serves as manager for Training and Development at IOR Global Services in Northbrook, IL. Ursula specializes in intercultural communication, cross-cultural and diversity training, organization development, conflict resolution and team building. Ursula has conducted intercultural communication seminars and diversity training programs for a wide spectrum of professionals at the National Institutes of Health. She has also served as project manager for ethics training and organization development for the Division of Cancer Epidemiology and Genetics at the National Cancer Institute and developed key material on intercultural competence in public health in collaboration with the Office of Education. Ms. Leitzmann has a master’s degree in Intercultural Relations from the University of the Pacific, CA, through the Intercultural Communications Institute (ICI), and also a master’s in Communication from the Ludwig-Maximilians-University, Munich, Germany. She also has a Graduate Certificate in Administration and Management from Harvard University. She is a former board member of SIETAR USA and the current Executive coordinator of SIETAR DC.